Usage of Justin Jacques products and services constitutes customer’s acceptance of Justin Jacques billing policy. The following is Justin Jacques Billing Policy with which all customers must comply:
All accounts are setup on a prepaid basis. Payment must be received by Justin Jacques before any billable service is provided. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees and one-time or multi-pay consulting fees.
All international customers must pay by Credit/Paypal. Justin Jacques does not accept international checks.
Customers are responsible for keeping all credit/debit card details and contact information current. When a payment method is expired it must be updated within 10 days of a bill being sent out.
All recurring subscriptions are automatically invoiced and charged to the credit card on file. When this happens, an invoice will be generated and sent to the main email address on file.
Credit Card Billing: All credit cards are automatically charged on the customer’s specific billing cycle date. If the credit card is declined, Justin Jacques will attempt to charge the card on file for 30 days.
Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.
Delinquent Accounts: All accounts 60 days past due will be submitted to a third-party collection service.
Late Fee: Justin Jacques may assess a 5% late fee for accounts 30 days past due (5% of the amount due).
Chargebacks: If a customer initiates a chargeback, Justin Jacques may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: Justin Jacques may assess a $50.00 processing fee on all returned checks.
Collections Fee: In the event an account is submitted to a third-party collections service, a $30.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchased their recurring product. Customers may cancel their subscriptions at any time. Justin Jacques will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.
Justin Jacques accepts payments via credit card. Payment by any other means, such as by check, wire transfer or debit/interac, is on a per-customer basis and must be agreed to by Justin Jacques. Checks must be paid in U.S. dollars or Canadian dollars and issued from a U.S. or Canadian bank. Justin Jacques currently accepts American Express, MasterCard, and Visa credit/debit cards.
Cancellation of Subscription Products/Services
Cancellations of Subscription Products/Services must be done in writing via email to an @justinjacques.com email address. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an account with Justin Jacques cannot be done by canceling the credit/debit card used for bill payment. Justin Jacques will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by emailing a Justin Jacques representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
As a current or prior customer of Justin Jacques, each customer agrees to provide Justin Jacques 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.
Justin Jacques must be the first option in billing disputes. Should Justin Jacques receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Justin Jacques has been given a chance to resolve the issue, Justin Jacques has the right to collect on the rendered services and any fees associated with those disputes.
Regardless of the outcome of the chargeback, Justin Jacques retains the right to collect on any rendered services or fees that are due. Justin Jacques will submit any disputed amounts to a collection agency. Once a chargeback has been received, Justin Jacques will immediately suspend the account until the matter is resolved.
Refunds & Guarantees
Subscription and consulting project fees are nonrefundable. Justin Jacques provides a high level of service but we cannot guarantee the outcomes, as most outcomes are subject to variables outside of our direct control.
If needed, projects can be postponed, delayed, and rescheduled without penalty and without time limit but payments are due as specified, regardless of any other changes or issues.